Our gift to you! Complimentary EVN Diamond Bracelet for all custom-made rings + FREE SHIPPING.

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FAQ

ORDERS
How to order your custom-made jewelry?
Add to cart the item you wish to buy then leave your custom request (ring size, stone color, metal color, font#, name, engraving, etc.) in the instruction box found on the checkout page. For full custom made jewelry, please contact our team.

Can I cancel an order?
Yes. All orders can be cancelled within 24 hrs unless processing has started. All masks, custom made items, made to order jewelry and gift sets cannot be canceled or modified once customization is in process. 

Will you partially fill orders that include an item that is on pre-order or custom made to order?
It depends on the category of the item/s you ordered. If you purchased a personalized mask along with a ready to ship EVN™ Diamond ring, your ring will ship first then the mask will ship once it's ready. We will ship whatever is ready to ship to ensure faster delivery. Unless you want us to wait and ship everything together, then we will be happy to hold shipment and release it once your order is complete.

Are all your jewelry ready to ship? 
Most of our jewelry unless otherwise specifically stated are custom made to order with your selected desired variations and size. Customization can take between 3-20 business days depending on how intricate the design. All jewelry that are ready-to-ship will ship within 24hours.

Can I change or add to my order once I’ve placed it?
Yes, we can modify your order as long as it hasn't left our facility. All custom made orders CANNOT be changed or modified once production has started. Please contact customer support immediately to check the status of your order.

Can I return my custom made/made to order jewelry and other personalized gift sets?
No, all sales are final for these items. If the error was made by us, we will send you the correct order or issue a refund. You keep the item unless inspection is needed. 

My ring size is not listed. Can you make it?
Yes, all of our jewelry can be customized as per your size and desired variation. If your ring size is not listed, you can fill the instruction box with your ring size before you checkout. All sizes from 3-15 US (including half sizes) are available for customization, free of charge for all our silver rings and a slight price difference for all our solid gold. Please contact our team. 

Do you offer 30 Day Guarantee on all your products?
Our EVN™ Diamond, Sona Simulated Diamonds and selected Moissanite jewelry are backed by our 30-Day Guarantee. This guarantee allows you to return or exchange your returnable item within 30 days from delivery date. The item must be returned to us brand new and unused in order to qualify. All other products (except masks, eye masks, candles, custom jewelry) have 7-15 Day Guarantee.

Free Lifetime Professional Service
When you purchase an engagement ring with us, you become a valued member of the Black Diamonds- New York family. We pride ourselves on providing continuous premium service, including care and repair, complimentary ring polishing and a full lifetime diamond service. All our EVN™ Diamond and selected Moissanite jewelry will come with the following free of charge:

  • Silver/Gold polishing
  • Professional cleaning
  • Lifetime Diamond Service
  • Plating maintenance

    Please contact our team how to ship your item back. Note that we don't cover shipping fee for this service so you will have to pay for shipping back and forth. 

    Do you offer warranty?
    We value your peace of mind! Yes, all our EVN™ Diamond, Sona Simulated Diamonds and Moissanite Diamonds (selected- contact our team) are covered up to one year warranty. See the warranty terms here.

    What if I purchased the wrong item/size?
    No biggie. All returnable items can be returned between 7-30 days as long as it is unopened and unused. Items like masks, eye masks, custom made/made to order jewelry, personalized items cannot be returned nor exchanged. If error was made by us, we will issue a return label. Otherwise, you will have to ship it back at your own expense.

    Will my finger turn green?
    No. Our fine jewelry are made from top-quality 925 sterling silver or solid gold and will not turn your finger green. Please see care instructions

    All fashion accessories (alloy, zinc alloy, copper, brass etc) may react differently on others. These type of jewelry are not for everyday use and require extra care. If you encounter any issues with your purchase, please contact us anytime.

    How long does the plating on my jewelry lasts?
    All our jewelry is rhodium plated, this is a standard process across the industry. Rhodium plating is what maintains the luster and sheen of the metal, it is also to protect the metal underneath. Professional cleaning and re-rhodium is recommended every 6-12 months, this can be done by any professional jeweller. Plated jewelry wears differently on different people due to the natural oils in our skin and also how well it's looked after. However, we use a thick coating/plating of either rhodium, rose gold, yellow gold or black gold which last for a long time. Make sure you read our care instruction to avoid fading or changing colorYou can also check our gold jewelry collection as these issues are very unlikely to happen.

    Why is my ring stamped with PT950 and S700?
    Some of our silver jewelry mixed with platinum have PT950 or S700 markings to ensure that shoppers who are allergic to platinum are aware of the mixture. Our jewelry with PT950 and S700 markings are mixed with 70% silver and 30% platinum. Although it is stamped with PT950 or S700, this won't qualify the metal to be a pure platinum since it only contains 30% platinum. However, the technology we use for our jewelry makes the rings feel like 100% platinum. All other silver jewelry stamped with S925 or 925, the metal is made 92.5% pure silver and 7.5% other high-quality metal.

    Can I return my jewelry for a refund if the plating has faded?
    Unfortunately, this does not qualify for a refund. Plating such as rose gold, yellow gold, rhodium, or black plating is expected to fade but with proper care, it should last for a long time. We recommend extra care for any jewelry, fine or fashion. Although they won't qualify for a refund, we will do our best to solve the issue, either reship a new one or offer a professional service for free. All depends on the condition of the item.

    Are your stones real diamonds and will pass the diamond test?
    All our Natural Diamonds and lab-grown Moissanite Diamonds will pass the diamond test. Our EVN™ Diamond, Sona Simulated Diamonds and Created Diamonds are lab-grown diamond imitators and won't pass the test. However, these are the BEST alternatives to natural diamonds. They look just the same, but they cost much less. At about only 1% of the cost of a diamond, you can take a stone that is equally beautiful and shining. Check our stone authenticity for the stone properties.

    Diamond Certificate
    All our Natural Diamonds with 0.4 carat and up will come with GIA certificate and GRA certificate for all our Moissanite. 

    Jewelry Upgrade
    All our jewelry can be upgraded for higher value from metal type, metal plating, stone color, stone carat and stone type.
    • Metal type such as 10k-18k white/yellow/rose gold.
    • Metal plating such as platinum, yellow gold, rhodium, and rose gold.
    • Stone type such as Moissanite and Premium CVD Diamond that will pass the diamond test.
    • Stone carat are only available from 1-5 carat.
    • Stone color, FREE for any color but contact us first.
    • Engraving is FREE.

    Please send your design or custom request to our team to get a qoute.  

    I want to make it extra special. Do you offer engraving?
    YES, we love to personalize everything so we will do it for FREE. Inscription/engraving is available for our custom made jewelry and skull rings with EVN™ Diamond, Sona Simulated Diamonds and Moissanite stones collections. Please contact us. 

    Jewelry Care Instruction
    Fine silver is usually soft and more bendable metal compared to solid gold. All of our silver rings are made from either 70% fine silver and 30% platinum or 92.5% pure silver and 7.5% high quality metal. They won’t bend easily with proper care. Note that all silver reacts differently compared to other metals when in contact with household chemicals and even from excessive sweating. Learn more about how to care for your jewelry here.

    NATURAL STONES FAQ
    Are these genuine natural stones?
    Yes they are natural stones, unless specified on the description that it isn't. If unsure, please contact our team asap.

    How do I charge my stone?

    • Place stone on a charging stone (selenite, quartz, amethyst)
    • Surround your crystal with plants or bury it in the soil
    • Expose your crystal to sunshine or moonlight
    • Hold or rub them

    View your natural healing stone guide here.

    item?
    Any damaged items need to be reported within the 7-day return window to support@blackdiamondsnewyork.com Damages reported outside of 7-days may not qualify for a replacement or refund. A short video or photos of the damaged items need to be provided as proof. Otherwise, we cannot approve your return requests. 

    How to send gifts?
    Awesome idea! Just add a note when checking out and we’ll write the message for you. Make sure to include who it’s ‘From” and enter their correct address. 

    This is a surprise gift. Is your packaging discreet?
    Sweetness! All of our jewelry orders will ship in either plain brown boxes or buble mailers from our fulfillment center. No one can know what is in your parcel by looking at the shipping box. All other orders will ship in a standard packaging.

    RISKS AND CHALLENGES
    Depending on how the pandemic continues to unfold, there may be delays in production. 
    Due to variations in monitor displays and digital renders, final colors of the jewelry and stones may vary slightly.

    Learn more: