Black Diamonds – New York proudly provides a complimentary one-year limited warranty covering eligible craftsmanship and manufacturing-related concerns under normal wear conditions. This limited warranty is not an insurance policy and does not cover loss, theft, accidental damage, or customer-caused damage. For more extensive protection, an upgraded warranty plan may be available for purchase separately. Please contact our team for additional information.

30-Day Manufacturing Defect Coverage

Manufacturing or craftsmanship-related defects must generally be reported within 30 days from the delivery date, as these issues are typically identifiable during the initial wear period.

Examples may include:

• Structural production defects
• Faulty settings or closures
• Loose stones determined to be caused by craftsmanship defects
• Defective clasps, chains, or connectors
• Production-related prong defects

Eligible approved cases reported within 30 days may qualify for complimentary repair, replacement, exchange, or return at the discretion of Black Diamonds – New York following professional inspection. After 30 days, jewelry is considered worn and exposed to normal daily wear, environmental exposure, pressure, accidental impact, and external factors. 

What May Be Covered Within One Year

Eligible customers may receive professional inspection and limited repair assistance for approved issues, including:

• Minor stone tightening or maintenance adjustments
• Minor prong tightening or adjustments
• Professional inspection services
  
• Professional cleaning
• Jewelry polishing

All warranty claims are subject to inspection and approval by Black Diamonds – New York.

What Is Not Covered

The complimentary limited warranty does not cover:

• Lost or stolen jewelry
• Stone loss caused by wear, impact, pressure, snagging, or external factors
• Bent, worn, crushed, or damaged prongs
• Accidental damage or misuse
• Ring bending caused by force or pressure
• Scratches, dents, tarnishing, fading, oxidation, or plating wear over time, as longevity may vary depending on wear habits, exposure, skin chemistry, and overall care
• Water damage or chemical exposure
• Cracked or chipped stones caused by impact
  
• Improper care, handling, or storage
• Third-party repairs, modifications, or resizing
• Normal wear and tear
• Shipping fees, customs fees, duties, or taxes

Inspection & Warranty Determination

Black Diamonds – New York reserves the right to inspect all warranty claims and determine, at our sole discretion, whether the issue is related to:

• Manufacturing or craftsmanship defects
• Normal wear and tear
• Accidental damage
• External force or environmental exposure
• Improper handling or misuse

Eligible repairs, servicing, replacements, or denied claims will be determined following professional inspection by our jewelry team.

Aftercare, Repairs & Quotations

• Repairs requested after 30 days that are not covered by the limited warranty are considered Aftercare Services and are subject to inspection and quotation, including applicable labor, materials, replacement parts, and shipping.
• Missing stones, loose stones, damaged prongs, or other repairs reported after 30 days may require additional fees based on the jewelry's condition and the materials required.
• Complimentary replating is available within the first 3 months from delivery. Replating after this period may require additional fees.
• Typical repair times range from 3 to 20 business days, depending on repair complexity, jewelry condition, and material availability.

Repair Disclosure

• By submitting jewelry for repair, you acknowledge that certain repairs may require rebuilding, replacing, or remaking components to preserve the piece's integrity, durability, and appearance.
• As we improve and update older CAD designs, stone sizes or settings may also be adjusted or enlarged to improve durability and stone security. Minor variations from the original design may occur.
• For jewelry over one year old, we reserve the right to decline a repair when original materials or components are no longer available, the jewelry cannot be safely restored, or the repair cost is unreasonable compared with the item's current value.
• If an approved paid repair cannot be completed, the jewelry will be returned, and any payment made specifically for the repair service will be refunded. The original purchase price of the jewelry is not refundable as part of an Aftercare or repair request.

Customer Responsibilities

• Customers are responsible for all shipping costs and applicable customs taxes associated with warranty or aftercare services unless otherwise approved by Black Diamonds – New York
• Customers must contact our team for return instructions before shipping any item
• All returned packages must include tracking information
• Customers are responsible for securely packaging returned items
• Black Diamonds – New York is not responsible for packages lost or stolen during transit

After-sales service and repair turnaround times may take up to 20 business days depending on the complexity of the repair.

Warranty Void Conditions

This limited warranty becomes void if:

• The jewelry has been modified or repaired by a third party
• The piece shows signs of misuse, abuse, or excessive force
• Damage resulted from accidental impact or improper care
• A refund or partial refund agreement included a waiver of aftercare services
• The item has been intentionally altered or damaged

Lifetime Professional Jewelry Service

We proudly offer lifetime access to professional Aftercare Services, even after the complimentary warranty expires.

Available services may include:

• Professional cleaning
• Polishing
• Plating maintenance
• Jewelry inspection
• Repair quotations

Service fees may apply depending on the condition, design complexity, and requested repair. 

Lifetime service does not mean lifetime complimentary repairs. Services outside applicable warranty coverage are subject to inspection, availability, and quotation. We reserve the right to decline repairs that cannot reasonably or safely be completed.

Because jewelry is a wearable luxury item exposed to everyday conditions, Black Diamonds – New York cannot guarantee that plating, stones, finishes, or settings will remain unchanged over time under all wearing conditions.

For professional servicing instructions, please contact our team via email.