Black Diamonds – New York proudly provides a complimentary one-year limited warranty covering eligible craftsmanship and manufacturing-related concerns under normal wear conditions. This limited warranty is not an insurance policy and does not cover loss, theft, accidental damage, or customer-caused damage. For more extensive protection, an upgraded warranty plan may be available for purchase separately. Please contact our team for additional information.

30-Day Manufacturing Defect Coverage

Manufacturing or craftsmanship-related defects must generally be reported within 30 days from the delivery date, as these issues are typically identifiable during the initial wear period.

Examples may include:

• Structural production defects
• Faulty settings or closures
• Loose stones determined to be caused by craftsmanship defects
• Defective clasps, chains, or connectors
• Production-related prong defects

Eligible approved cases reported within 30 days may qualify for complimentary repair, replacement, exchange, or return at the discretion of Black Diamonds – New York following professional inspection. After 30 days, jewelry is considered worn and exposed to normal daily wear, environmental exposure, pressure, accidental impact, and external factors. 

What May Be Covered Within One Year

Eligible customers may receive professional inspection and limited repair assistance for approved issues, including:

• Minor stone tightening or maintenance adjustments
• Minor prong tightening or adjustments
• Professional inspection services
  
• Professional cleaning
• Jewelry polishing

All warranty claims are subject to inspection and approval by Black Diamonds – New York.

What Is Not Covered

The complimentary limited warranty does not cover:

• Lost or stolen jewelry
• Stone loss caused by wear, impact, pressure, snagging, or external factors
• Bent, worn, crushed, or damaged prongs
• Accidental damage or misuse
• Ring bending caused by force or pressure
• Scratches, dents, tarnishing, fading, oxidation, or plating wear over time, as longevity may vary depending on wear habits, exposure, skin chemistry, and overall care
• Water damage or chemical exposure
• Cracked or chipped stones caused by impact
  
• Improper care, handling, or storage
• Third-party repairs, modifications, or resizing
• Normal wear and tear
• Shipping fees, customs fees, duties, or taxes

Inspection & Warranty Determination

Black Diamonds – New York reserves the right to inspect all warranty claims and determine, at our sole discretion, whether the issue is related to:

• Manufacturing or craftsmanship defects
• Normal wear and tear
• Accidental damage
• External force or environmental exposure
• Improper handling or misuse

Eligible repairs, servicing, replacements, or denied claims will be determined following professional inspection by our jewelry team.

Service Limitations & Quotations

• Missing stones reported beyond 30 days from delivery may require replacement fees based on stone size, cut, and material
• Loose stones or damaged prongs reported beyond 30 days may require repair quotation depending on condition
• Complimentary re-plating is available within the first 3 months from delivery
• Re-plating requests after 3 months may require additional fees
  
• Remaking jewelry after 30 days or the warranty period may be available at additional cost

Customer Responsibilities

• Customers are responsible for all shipping costs and applicable customs taxes associated with warranty or aftercare services unless otherwise approved by Black Diamonds – New York
• Customers must contact our team for return instructions before shipping any item
• All returned packages must include tracking information
• Customers are responsible for securely packaging returned items
• Black Diamonds – New York is not responsible for packages lost or stolen during transit

After-sales service and repair turnaround times may take up to 20 business days depending on the complexity of the repair.

Warranty Void Conditions

This limited warranty becomes void if:

• The jewelry has been modified or repaired by a third party
• The piece shows signs of misuse, abuse, or excessive force
• Damage resulted from accidental impact or improper care
• A refund or partial refund agreement included waiver of aftercare services
• The item has been intentionally altered or damaged

Lifetime Professional Jewelry Service

We proudly offer lifetime professional aftercare services for your jewelry even after the warranty period expires.

Available services may include:

• Professional cleaning
• Polishing
• Plating maintenance
• Jewelry inspection
• Repair quotations

Service fees may apply depending on the condition, design complexity, and requested repair.

Because jewelry is a wearable luxury item exposed to everyday conditions, Black Diamonds – New York cannot guarantee that plating, stones, finishes, or settings will remain unchanged over time under all wearing conditions.

For professional servicing instructions, please contact our team anytime via email.