Black Diamonds- New York FAQ Summary

PLEASE BE KIND.
While we always appreciate our customers, we have zero tolerance for threats, harassment, rudeness, or racism directed towards our staff. Any customer with this behavior will be refused service. We are a team of hardworking moms, military spouses, respectable designers, and professional jewelers, we are here to help and make your shopping experience great. We ask that you DO NOT discriminate, disrespect, or harass any of our staff if you encounter any issues with your order.

Order Status:
Most pieces and custom jewelry require between 3-20 business days to handcraft.
Ready-to-ship Gifts and Flash Sale will ship within 24 hours except on weekends.
You'll receive a tracking number by email when your order ships.
Need it faster? Just ask nicely.

Order Confirmation:
Check your email, spam folder, or SMS messages.

Cancellations and Modifications:
Can be done before production starts.
Custom orders may incur modification fees except for changes in stone color, changes in metal color, inscriptions/engraving, and more.

Returns and Exchanges:
Accepted for regular orders within 30 days.
Custom orders are final unless you purchased Seel Return Assurance.
Email a photo of the item to initiate a return/exchange.

Repairs:
Free repairs, replating, cleaning, stone resetting, and more are offered.
Check warranty terms for details.

Showroom:
No longer available, virtual appointments with designers are offered.

Ring Resizing:
Available depending on the design.

Plated Jewelry:
Gold overlay or black plating is temporary and may wear off.
Consider solid gold or unplated silver for longevity and durability.

Customer Service:
Emails: Answered within 24 hours (excluding weekends and US holidays).
Contact customer service before filing disputes. (You'll get refunded faster and may keep the item. All friendly frauds, disputes, and false chargebacks are being monitored closely by our legal team.)
Text Support: Available for new orders and other urgent requests only. Aftersale requests, returns, and order modifications need to be requested via email for faster assistance.
Chat Support: Available from Monday to Friday from 10 am- 4 pm EST.

Additional Information:
Free ring program for qualifying individuals.
Full FAQ available online.
Respectful communication with staff is appreciated. We are here to help!

Guarantees:
Lifetime diamond service.
Ethically sourced diamonds.
Hassle-free returns and exchanges.
30-day money-back guarantee.
Easy and free shipping worldwide.
Free inscription.
Unique pieces and exceptional craftsmanship.
Personal jewelry designer and jeweler.

Contact Information:
Live Chat: 10 AM - 4 PM EST (M-F)
Email Support: support@blackdiamondsnewyork.com
Text Support: 646-493-5936 (M-F)

Additional Tip:
Include your order number and a clear photo of the item in your email for faster processing.

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Black Diamonds- New York FAQ Summary

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