Welcome to Black Diamonds- New York

We appreciate every customer and are committed to making your shopping experience exceptional. To uphold a safe and respectful environment for both our customers and our dedicated team, we do not tolerate threats, harassment, rudeness, or discriminatory language. Any customer exhibiting this behavior will result in the refusal of service. We are hardworking moms, military spouses, and jewelers, diligently working to ensure your satisfaction. We kindly ask for your cooperation in maintaining respectful communication should any concerns arise with your order. Thank you.

Important Information

Order Status & Production Time

Due to the personalized, handcrafted nature of most of our jewelry, most pieces are made-to-order and typically require 3-20 business days for creation, depending on design intricacy and your custom requests. We understand this timeline may be longer than larger retailers, but as a small family business, we pour our hearts into our pieces to ensure the highest quality and exquisite beauty.

For faster options, explore our ready-to-ship collection, dispatched within 24 hours (excluding weekends and US holidays). You'll receive a tracking number upon shipment. Need an item by a specific date? Please provide your desired deadline.

Order Confirmation

Please check your email, spam folder, or SMS messages for your order confirmation. You will not receive emails from us if you only provide your phone number at checkout or if you have unsubscribed from our emails.

Cancellations & Modifications

We offer a 24-hour cancellation period for most orders. Custom orders may incur modification fees, except for changes in stone color, metal color, or inscriptions/engraving, which we offer for free. Please note that these policies are separate from our 30-day Guarantee.

Returns & Exchanges

Accepted for regular orders within 30 days. Please note, custom orders are final unless you purchased specific Return Assurance (if applicable). To initiate a return or an exchange, please email us a photo of the item.

Repairs & Service

We offer free repairs, replating, cleaning, and stone resetting. Please check our [warranty terms for specific details and coverage.

Resolving Order Issues & Chargebacks

If you have any questions or concerns about your order, please email customer service immediately with your order number or the original purchaser's name, along with a clear photo of the jewelry if applicable. We will rectify it for you ASAP.

Please DO NOT file a dispute or chargeback with your bank. It can take up to 75 days for your bank to resolve a claim (if you win). You'll get refunded much faster if you contact us directly. All "friendly frauds," disputes, and false chargebacks are closely monitored by our legal team. Initiating a false chargeback can have legal consequences. Our goal is always to resolve any concerns directly with you to avoid such situations. To learn more, click here.

Showroom & Appointments

Our physical showroom is no longer available. We now offer virtual appointments with our designers for a personalized experience.

Ring Resizing

Ring resizing is available depending on the design of your piece.

Plated Jewelry

Please be aware that gold overlay or black plating is a temporary finish and may wear off over time. For maximum longevity and durability, please consider our solid gold or unplated sterling silver collections.

Customer Service

We are currently expanding our customer service team to ensure all inquiries receive a swift response within 24 hours (excluding weekends and US holidays). We appreciate your patience as we grow.

• Emails: We do our best to answer emails within 24 hours (excluding weekends and non-working holidays). Response times may be affected during holidays and busy seasons.
• Text Support: Available for new orders and other urgent requests only. After-sale requests, returns, and order modifications need to be requested via email for faster assistance. Text: (646) 718-1289 (Mon-Fri EST)
• Live Chat Support: Available from Monday to Friday, 10 AM - 4 PM EST.
• Phone Support: Phone support is limited at this time. Our custom offerings often require sharing product links, images, and CAD designs, which are best communicated via email. All after-sale inquiries can also be effectively addressed and answered through email.

Our Commitments & Guarantees

• Free Wedding Ring Program: We offer a program to provide a free wedding ring to qualifying U.S. military service members and individuals facing financial hardship.
• Lifetime Diamond Service: We offer continuous care for your diamond's integrity.
• Ethically Sourced: All our diamonds and gemstones are ethically sourced.
• Hassle-Free Returns & Exchanges: Accepted for regular orders within 30 days.
• 30-Day Money-Back Guarantee: Applicable to regular orders and effective as soon as the customer receives the order.
• Free Worldwide Shipping: For orders $65 and up.
• Free Inscription: Complimentary engraving to personalize your piece.
• Unique Pieces & Exceptional Craftsmanship: Each item is crafted with passion.
• Personal Jewelry Designer & Jeweler: We offer personalized design services.

Important Tips

• Always include your order number or the original purchaser's name in your initial email for a faster response.
• If you encounter an issue, a clear photo of the item is needed for initial assessment and to generate an RMA# (Return Merchandise Authorization number).

Need More Information?

FAQ
Returns&Exchanges Policy
Refund Policy
Shipping Policy
Warranty and Lifetime Service